GDPR Compliance

Last updated: September 2026

emeraldcrane is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we handle your personal data and your rights under these regulations.

Data Controller

emeraldcrane acts as the data controller for personal information collected through this website and our services. We determine the purposes and means of processing personal data.

Contact details:
emeraldcrane
47 Colmore Row
Birmingham B3 2BS
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal obligation: Where processing is necessary for us to comply with the law
• Legitimate interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those interests

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Be Informed

You have the right to be informed about the collection and use of your personal data. This privacy notice fulfils our obligation to provide transparent information about our data processing activities.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to valid requests within one month.

Right to Rectification

You have the right to request that we correct any personal data that is inaccurate or incomplete. We will respond to rectification requests within one month.

Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances, including:

• The data is no longer necessary for its original purpose
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing pending verification of legitimate grounds.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You also have the right to request that we transmit this data directly to another controller where technically feasible.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects. We do not currently engage in solely automated decision-making.

Exercising Your Rights

To exercise any of your rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to your request within one month, although this period may be extended by two further months for complex requests.

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data where appropriate
• Regular testing of security measures
• Staff training on data protection
• Access controls to limit data access to authorised personnel

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

International Transfers

We do not routinely transfer personal data outside the United Kingdom. Should any transfer be necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Complaints

If you are dissatisfied with how we have handled your personal data or any privacy-related request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.

Updates to This Notice

We may update this GDPR notice from time to time. Any changes will be posted on this page with an updated revision date.